Returns & Exchanges

At Planet Organic, we strive for complete satisfaction with your organic groceries and wellness products; however, if an item doesn't meet your expectations, we offer a straightforward return process within 14 days of purchase. Please note that for safety and hygiene reasons, perishable food items and opened supplements can only be returned if they are found to be faulty or damaged.

1

Initiate Your Request

Log into your account and navigate to your order history to select the items you wish to return, or contact our customer care team with your order number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring that all seals remain intact for non-perishable goods to qualify for a full refund.

3

Label and Ship

Affix the pre-paid return shipping label provided via email to your parcel and drop it off at any authorized collection point or local post office.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing