Frequently Asked Questions

Everything you need to know about shopping organic and living sustainably.

Are all of your products certified organic?

Yes, we prioritize products that carry recognized organic certifications. We work closely with our suppliers to ensure that our fresh produce and pantry staples meet strict organic standards, free from synthetic pesticides and fertilizers.

How do you ensure the freshness of produce during delivery?

We use temperature-controlled packaging and eco-friendly insulation for all perishable items. Our logistics partners are trained to handle fresh food with care, ensuring your groceries arrive from the farm to your door in peak condition.

What is your policy on plastic packaging?

Planet Organic is committed to a zero-waste future. We use compostable bags for produce, recyclable cardboard for shipping, and we are actively phasing out single-use plastics across our entire supply chain.

Do you offer international shipping?

Currently, we only ship within the domestic region to minimize our carbon footprint and ensure the quality of our fresh food items. Check our shipping page for specific zip code availability.

What should I do if my order arrives damaged?

We take great pride in our quality control, but if an item arrives damaged, please contact our support team within 24 hours of delivery with a photo of the product. We will issue a full refund or a replacement immediately.

Can I set up a recurring subscription for my favorite items?

Absolutely! Our 'Organic Routine' program allows you to subscribe to pantry staples and receive a 10% discount on every recurring order. You can pause, skip, or cancel your subscription at any time through your account dashboard.